AEROREPUBLICA S.A (Wingo) is committed to rendering the best possible service to its customers and to protecting the privacy of the data and information provided by customers by usage of this website. Wingo agrees to take all necessary measures to ensure that such information will be used only for the purpose of providing better service to its customers by better understanding the interests and needs of our customers.
None of the aforementioned information shall be sold or shared by Wingo, unless otherwise required by a competent authority; however, such information will be used by Wingo and its affiliates in order to communicate with customers.
It is important to note that all information related to credit card purchases obtained by Wingo by usage of this website shall only be used by Wingo to complete the specific purchase for which such information was provided.
We may collect information from you when you from different sources, which include information we obtain directly from you as well as information we collect when you visit our site, use our services or contact us.
We acquire information directly from you in the following situations:
All phone calls made to our Reservation Center shall be recorded and monitored for purposes of quality assurance, training, safety as well as for commercial purposes.
The data owner expressly authorizes Wingo to collect such data under the terms set forth herein, as well as to check, complement and update such personal data at any time by using other databases managed by information operators, in order to maintain our customer information up to date.
We may use the information we collect from you to provide the services you request and to manage our website and records, as well as to help us improve such services.
Therefore, we may keep you informed by sending you administrative notifications or notifications related with relevant services; we may have to use the information provided by you to contact you, even when you have told us you do not wish to receive direct marketing. We ask you to keep your information as up-to-date as possible, so that you can properly benefit from our website.
The following are examples of how we may use your information:
Your sensitive personal information will not be sold or disclosed to any third parties, unless otherwise required by any law, regulation, decree, safety purpose, or in order to comply with the obligations of this mutual contract.
AEROREPUBLICA S.A. (Wingo) ensures compliance with the principles set forth in Article 4 of Act 1581 of 2012 et seq., particularly with regard to the secure and confidential processing of the data that you have provided.
We communicate by e-mail to provide important information to our customers. We send reservation confirmations, account information and notifications by e-mail. Customers are always entitled to decide whether to receive promotional information or not and can decide not to participate.
We would like to share with you information about other products and services, special offers, exclusive rates and other news, so you can take advantage of the best services we are able to provide. We will only use your information in this manner once you have authorized us to do so.
You may choose not to receive direct marketing communications at any time by contacting us. You may also choose not to receive direct marketing communications from other Wingo companies by contacting them directly.
The information we have collected from you will not be disclosed to any third party, unless otherwise required by law or in order to comply with this mutual contract, or in the event our company is sold to another company.
We may occasionally use third-party companies to manage the collection, processing and storage of your personal information and sensitive personal information on our behalf. These companies are carefully selected and assessed to ensure maximum protection of your safety and privacy and they are authorized to use such information only for the purposes and according to the instructions provided by us.
Please note that Wingo and all other airlines may be required by law to grant Customs Authorities access to certain passenger information. Therefore, any advanced passenger information, including sensitive personal information, that Wingo may have collected from you or related to your travel arrangements may be disclosed to the Customs Authorities of your destination country.
Although Wingo makes reasonable efforts to safeguard your personal information and prevent any unauthorized access, we are not liable for the acts of individuals who gain unauthorized access and we make no warranties, express, implied, or otherwise, of our ability to prevent unauthorized access to your personal information. IN NO CASE SHALL WINGO OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGE (CONSEQUENTIAL, ACCIDEN, INDIRECT, EXEMPLARY, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY RELATED WITH, ANY UNAUTHORIZED ACCESS TO YOUR INFORMATION BY THIRD PARTIES, REGARDLESS OF WHETHER WINGO WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT SUCH DAMAGES WERE POSSIBLE.
We use the latest SSL (Secure Socket Layer) technology available, which ensures that any communication between your computer and our servers is unreadable by anyone else. Your data is communicated in a secure encrypted format and we can check that such information has not been altered or tampered with in any way.
Most browsers have some type of indicator to let you know if you have established a secure connection. If you are not sure, check the help section of your browser. If your browser does not support SSL technology, we recommend that you update your browser to the latest version.
When paying for transactions made abroad or made in a country other than where your credit cards were issued, your financial institution may block or suspend your credit card until you contact them to confirm your account information. Therefore, to avoid problems while making a purchase on our website www.wingo.com we recommend that you:
Wingo is not responsible if your financial institution refuses to authorize payment for your reservation.
Our website provides links to other websites for your information and convenience. You must be aware that these websites may have different privacy and security policies, over which we do not have any control or take no responsibility for any information submitted to these websites.
Cookies are small files capable of holding a specific amount of data, which our website can send to your browser. Such files may then be stored in your computer’s hard drive and may be accessed by our web server. Cookie data can be retrieved to allow us to customize our websites and services. It is important to note that cookies do not collect personal data stored in your hard drive or computer.
Our website uses persistent cookies and session cookies:
We have also developed relationships with carefully selected and monitored partners, who help us provide a high-quality website. Some of these partners may also set cookies during your visit to support the customization of advertisements that you may see elsewhere on the Internet, and/or in order to meet contractual obligations with us.
Since these cookies do not store any personal data about you or your credit cards, please note that we do not have access to or control over cookies and similar technologies that our partners may use.
In the event of an emergency, medical or otherwise, during the flight, or when boarding or disembarking Wingo aircraft, the company may share customer information with third-party medical staff or other safety personnel as reasonably necessary.
Our customers can register to receive flight-status alerts and other wireless services by providing basic flight information and other relevant information. Wherever possible, information already collected will be used to provide these services. Participation in flight-status alerts and other wireless services is optional.
Wingo does not knowingly collect personal information from children under the age of 13. If a child under 13 has provided us with personal information without parental or guardian consent, the parent or guardian may contact us and we will remove such information and unsubscribe the child from any promotional contact opportunities.
©2020 Aero República S.A. – NIT: 800.185.781-1, Cra. 103 # 25f-12 Bogotá - Colombia. +57 13078133.