At Wingo we will make every effort to transport and provide assistance to all our passengers, including those with special needs.
Wingo admits service animals, whose documentation demonstrates that they are required for the emotional well-being of the passenger and which may provide assistance to people with disabilities.
Passengers with visual impairment are allowed to travel with or without a guide dog. Passengers traveling with a guide dog or service animal must keep in mind the following:
Wingo does not accept reservations or requests for oxygen for medical use on board provided by the airline or the passenger on any international or domestic flight.
Wingo carries any person who has a mental disability, whether temporary or permanent, which substantially limits their main mental activities or who has a history of suffering from such disability, as long as the passenger does not have any characteristic provided in the denied-access policy. Patients with mental disorders who are hospitalized must be accompanied during the flight by a certified and approved caregiver.
Wingo will request a caregiver for passengers with special needs in the following cases: