Change Policy

 

Wingo does not allow the name change for tickets purchased from January 1, 2018.

If you need to make changes to your ticket after purchase, we give you the chance of changing the name, route or date of your ticket up to 4 hours prior to your flight’s scheduled departure time, provided you have not checked in for your flight.

Keep in mind that our tickets are very cheap, therefore, they are not refundable. If you do not make your trip, your ticket will no longer be valid and cannot be used later.

 

Name Change

A change of name can be made to the ticket purchased until December 31, 2017, paying the penalty and the fare difference that applies. If you have a round trip reservation, the change must be made before starting the first trip. To request the change of traveler, user must call the Call Center and attach a letter from the owner of the reservation where he accepts to make the change to the email soporte@wingo.com. The fare differences to which they will take place will not be reimbursable

 

Name Change Penalty Fee*
Type of Flight Currency Penalty per Type of Flight
International USD $100
Domestic COP $200.000
*Penalty fee per passenger per flight. Fare difference applies. Rates are subject to change without notice. In Colombia, fees must be paid in Colombian pesos, subject to the current exchange rate of the day. 

 

Date or time

You will be able to change the date or time of your ticket. This change is subject to the applicable penalty fee and fare difference. Please keep in mind that if you have booked a round-trip ticket, you must change the date before taking your first flight. To request a change of date, you must contact our call center.

Date/Time Change Penalty Fee*
Type of Flight Currency Penalty per Type of Flight
International USD $50
Domestic COP $50.000
*Penalty fee per passenger per flight. Fare difference applies. Rates are subject to change without notice. In Colombia, fees must be paid in Colombian pesos, subject to the current exchange rate of the day.

 

Route

You will be able to make changes to your route. This change is subject to the applicable penalty fee and fare difference. You must change the route before taking your first flight. Applicable fare differences will not be refunded, since all of our fares are promotional. To request a change of route, you must contact our call center

 

Route Change Penalty Fee*
Type of Flight Currency Penalty per Type of Flight
International USD $50
Domestic COP $150.000
*Penalty fee per passenger per flight. Fare difference applies. Rates are subject to change without notice. In Colombia, fees must be paid in Colombian pesos, subject to the current exchange rate of the day.

 

Name Correction

If your name was misspelled and you need to make a correction, you must contact our call center, where we will make the correction at no charge, provided you are not changing the name of the ticket holder. If you wish to change the name of the ticket holder, please call us and submit a scanned copy of your ID to soporte@wingo.com.