Change policy

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Unexpected events may happen anytime and we know that sometimes plans may change, so don’t worry. You may make changes to your reservation up to three (3) hours before your flight’s scheduled departure, provided you have not checked in for the flight yet. You may make the following changes only:

  • Change of Flight Date
  • Change of Route
  • Name Change
  • Name Correction

Terms and Conditions - Apply to changes made to date/time, route and name.

The penalty arising out of date/time, route or name changes is not refundable.

Any fare difference, additional service fees or taxes, if applicable, shall be assumed by the client. Any existent fare difference in favor of the client will not be refunded.

If the changes are not made within the deadline mentioned above, the ticket will no longer be valid and may not be used afterwards and the amount paid will not be refunded.

Changes to the reservation may only be made after the purchase and up to 3 hours before the flight’s scheduled departure, provided the passenger has not checked in for the flight.

Changes to the reservation may be made by calling the call center. At the CTO (City Ticket Office) in Caracas changes may only be made to reservations originating or arriving in CCS (Caracas, Venezuela)

Changes are subject to flight availability.

Any additional travel expenses that may arise out of the changes requested by the traveler shall be assumed by the traveler.

Additional services that were initially purchased and/or those to which the traveler is entitled pursuant to the applicable policy may be included.

Change of Flight Date 

  • Changes may be made to the flights date/time or route by paying the applicable changing penalty and any applicable fare difference.
  • There are no limitations to the number of date/time or route changes that may be made to a reservation as long as the reservation is valid. Each time a change is made, the applicable penalties, fare differences, additional services and taxes must be paid.
  • Additional services will not be refunded if they are not available for the new route, date or flight.
  • If the passenger purchased Wingo Flex for any of the trip legs or to make date/time or route changes, these will be subject to the Terms and Conditions of Wingo Flex.

Change of Route

  • Changes may be made to the flights date/time or route by paying the applicable changing penalty and any applicable fare difference.
  • There are no limitations to the number of date/time or route changes that may be made to a reservation as long as the reservation is valid. Each time a change is made, the applicable penalties, fare differences, additional services and taxes must be paid. 
  • Route changes may only be made in the same travel category, namely, an international route may only be changed for another international route, whereas a domestic route may only be changed for another domestic route.
  •  Additional services will not be refunded if they are not available for the new route, date or flight.
  • If the passenger purchased Wingo Flex for any of the trip legs or to make date/time or route changes, these will be subject to the Terms and Conditions of Wingo Flex.

Name Change

  • Name changes may be made by paying the applicable name changing penalty, changing penalties and any applicable fare difference.
  • The ticket’s holder name may only be changed once.
  • For round-trip reservations, the changes must be made before the first flight.
  • Once the trip has been initiated, no name changes may be made to any of the legs that are part of the itinerary.
  • If the flight is not available, name changes cannot be made.
  • In order to make a name change, the traveler needs to call our Call Center and submit to [email protected] a letter signed by the reservation holder accepting such change.
  • Exemption of the name change penalty shall not apply for passengers who have purchased Wingo Flex.

Name Correction

  • If any of the traveler’s name was misspelled at the time of ticket issuance, the traveler may contact our Call Center to request the correction. This change will be made free of charge, provided the change does not apply to the ticket holder.
  • The client must call us and submit a scanned copy of the relevant ID to [email protected]

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