Death and illnesses

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Passengers traveling after surgery or with illness:


Take a look at our Policy for Passengers in Special Medical Conditions.

Sick passengers:


We all love to travel, although sometimes things don't go as planned. If you got sick and can't travel, or if one of your companions got sick and can't travel, we offer you the possibility to request a refund. Before requesting it, review our refund policy to validate if your case applies.

Death of passengers or relatives:


You can request a refund if any of these situations arise: Although we know that this is a complicated issue, we are with you, you count on us in this type of situation. So we let you Wingo allows you to request a refund in the following situations:

  • Death of the passenger before starting the trip
  • Death of a relative of a passenger

Before requesting it, review our refund policy to validate if your case applies.